ORBITZ Consumer Complaints All Reviews

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ORBITZ Reviews

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  • Orbitz routing my call to third party travel agency

    I called Orbitz customer service number. They kept me on hold for 30 minutes and then transferred my call to some 'NEAT TRAVELS' The guy who picked spoke in broken English that he cannot help me with anything related to Orbitz. He said that they routed my call by mistake and they he has already raised this issue with their management. I don't get this? Is Orbitz routing customer service calls to third party phony numbers who have no clue how to help Orbitz customers. I used to be a regular user of Orbitz but I don't think this is the way to treat your customers Mr.... More...
    shalabhgoyal's Picture   shalabhgoyal    2 Comments   Comments
  • Wrong Vacation Dates

    I booked my vacation through Orbitz because a few different people recommended them. In navigating their confusing flight and hotel searching website format my vacation somehow changed from 5 nights to 4 nights and I didn't even get my confirmation e-mail until almost a week later!! Now they are charging numerous fees per person to add the additional night and correct this reservation. Customer service did not understany my concern and offered no assistance for this issue. Be sure to triple check the reservation details!!! More...
    dreamarie's Picture   dreamarie    1 Comments   Comments
  • Overcharged

    I booked a hotel through orbitz. then, the hotel mistakenly billed me for the stay. The orbitz bill was about 20% higher than what the hotel really charged. When I inquired about the low price guarantee, I got the run around. Be aware, orbitz may not have the best deal. More...
    earlpoore's Picture   earlpoore    2 Comments   Comments


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