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ORBITZ Complaint - Accepted Flight Time Change
ORBITZ Complaint

ORBITZ Complaint

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Accepted Flight Time Change


When traveling to Costa Rica I had originally booked my departure flight for the aftenoon flight around 1pm. Without notice Orbitz had changed my return flight to the 7am flight. This was without notice and unbeknownst to me. When I checked on my flights the night before our departure I realized the change was made. I was 200 miles away from the airport at the time and was planning on leaving early the next morning to make my original afternoon flight. I had no way of reaching the airport at 7am so I spent nearly $50 in calling cards trying to contact the airline and orbitz to resolve the issue before the flight. All I got from Orbitz was that is was the airlines fault, and all I got from the airline was that it was Orbitz's fault and that I would have to pay the $200 change fee plus the difference in the ticket cost. So because Orbitz was unwilling to help me I had to pay almost $800 to get home on my ORIGINAL flight. I will never use Orbitz again and am letting all my fellow travelers know to not use the site. The fact that they had no remorse for my situation inexplicable.


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Comments


Orbitzgal1 says: (5 years ago)
 0
Hi KyleF,

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Sarah
Orbitz Customer Relations
Chicago, IL






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