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ORBITZ Complaint - Air tickets being changed without asking my approval - Reservation - air ticket
ORBITZ Complaint

ORBITZ Complaint

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Air tickets being changed without asking my approval - Reservation - air ticket


i am vey disappointed at orbitz 's service, I bought the ticket and paid the fee couple month ago and I was informed that my tickets has been changed without first getting my approval. And the reason is that there are no seats available. but I paid the fee couple months ago, so my seats should be guaranteed!

My original schedule is to fly from calgary to vancourver on Sep 19 and vancourver to beijing on Sep 19. but my ticket from vancourver to beijing has been changed from Sep 19 to Sep 21 without first asking my approval.

I called orbitz, and i was offered a flight from vancourver to beijing on Sep 20, it means i need to pay for one night hotel at vancourver, I said i should not paid the hotel as it is not my fault. and I booked the ticket through orbitz, so orbitz should be responsible to handle it either by paying it or asking air canada to pay for it. orbitz should help to resolve the issue!

I am very disappointed!


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Comments


Orbitzgal1 says: (4 years ago)
 0
Hi, eva3e,
This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations






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