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ORBITZ Complaint - Blaming Airline for Penalty Fee - Orbitz Vacation Package
ORBITZ Complaint

ORBITZ Complaint

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Blaming Airline for Penalty Fee - Orbitz Vacation Package


I purchased a vacation package for 2 to Dublin, Ireland. The day before, I broke my arm at work and spent 6 hours in the ER. I had to have surgery a day and a half later. With no travel insurance, I realized there would be a penalty, The problems though lie in that I was advised by customer service to cancel the trip to save most of my money and I was told the penalty fee for the airfare was the doing of the airlines and to submit a waiver with them directly. There was also a fee from the hotel. I was also told to deal with them directly. Interestingly enough, both the hotel and the airlines stated that they did not have cancellation fees, they were Orbitz fees. Orbitz gave me back the hotel fee and is withholding $600 stating that the airlines denied my claim when they submitted it "for me". The terms and conditions are clear to a point, but only state that there will be a fee without defining the amount. Customer service took advantage by recommending cancellation instead of credit for a future trip. They are also giving me a run around about whose penalty it is. I will be contacting my credit card company for a charge back and will NEVER do business with Orbitz again, they have not been clear, fair, reasonable or honest. This is reflected in a multitude of online customer complaints.


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