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ORBITZ Complaint - Ch - Orbitz.com
ORBITZ Complaint

ORBITZ Complaint

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Ch - Orbitz.com


I had a ticket purchased for me. However, due to the major winter storm that covered most of the country, the roads were closed. I could not get to the airport due to the act of God. However, the airport, despite snow conditions, continued to run. I call to see what I could do to get a refund or to change my flight. I was told that I had to spend $200 to either change my flight or cancel and use the credit in the future. This is crap. I have been a loyal customer. There is a storm and the roads are closed. This is not my fault


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Comments


Orbitzgal1 says: (5 years ago)
 0
Hi Djjones,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I’m sorry you’ve had such a difficult experience. Please understand, Orbitz, as a third party, must adhere to the airline fare rules at all times. If the ticket is non-refundable, when the itinerary is cancelled, the ticket value would remain non-refundable; typically as a direct credit with the airline. Please know, only the airline can waive their policy/fees and/or fare rules.

If you’d please email us at socialnetwork@orbitz.com, and include the Orbitz confirmation number, I’ll be able to review the airline fare rules of your ticket and investigate if any airline credit or refund is due. Thank you for reaching out. We look forward to receiving your information.

Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL






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