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ORBITZ Complaint - Never use them: Misleading pricing and poor customer service - Auto rental
ORBITZ Complaint

ORBITZ Complaint

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Never use them: Misleading pricing and poor customer service - Auto rental


We booked a car rental through Orbitz based on price. We selected a car, including all taxes and fees, at a certain price, and this total was confirmed in our confirmation email from Orbitz. As it turns out, lower down in the email, there was a different price, $100 more, of the amount due at "pickup" at the rental counter. We didn't catch this small detail, and were held responsible for the extra $100, a 30% increase over what we expected to pay. Given that taxes and fees were included in the original quoted price, we were baffled by the extra charge - and no one at Orbitz could explain it. Further, Orbitz customer service was extremely unhelpful, and unwilling to fix their mistake.

We travel frequently, and will NEVER use Orbitz again.


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Comments


Orbitzgal1 says: (4 years ago)
 0
Hi, llondon,
This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations






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