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ORBITZ Complaint - Orbitz All Inclusive Vacation Package - ALL INCLUSIVE PACKAGES
ORBITZ Complaint

ORBITZ Complaint

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Orbitz All Inclusive Vacation Package - ALL INCLUSIVE PACKAGES


We found an All Inclusive vaction package to Cancun on Orbitz in April for the Marriott Casamagna. We paid Approx $6,100 to Air, room, transportation, and meals. June 8th we leave for Cancun and arrive at the airport. We find the Marriott van to take us to the motel. They say transportation is not included. I had to pay $90 to get my to the motel. Checking in Marriott said we are registered but no All Inclusive Package. So I call Orbitz, they say give us 48hrs to look into problem. Marriott charges my credit card again for All-Inclusive Pagage. When I checked out the gave me a receipt for approx. $4,171. Then two days after checking out Marriott actually charged $6,734.35 to my credit card. Upon arrival home on June 15. I called Orbitz after on hold they say the need 3 days to do an investigation. 3- days are up then they say the need another 2-days, then another 5 days. I lost track of how many extensions they asked for. Finally on July 7 they wrote a short email and said they did not find any errors on their part. I was doubled charged ($12,834). STAY AWAY FROM ORBITZ. They offer no help....They put you on hold for 30 to 45 minutes.....They will transfer you around to different supervisor.......They want you to HANG-UP the phone and forget about it because you are so MAD!!! I travel a lot and will NEVER...NEVER use ORBITZ or MARRIOTT again.


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