ORBITZ Complaint
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Orbitz means Major Disappointment on all Levels
I travel often and decided to try Orbitz for making my travel arrangements. Over the past year I have seen their service steadily decline and have been aggravated and frustrated more and more often. Their advertised deals are a farce, customer service is not helpful, and they are unwilling to make refunds. I have had to call them multiple times regarding a refund that they were to issue me, as they claimed that they "forgot" to issue the refund. On the most recent (and last, as I will never use them again) issue, I tried to use a voucher that they issued me from a canceled travel arrangement. In very short order it became clear that they did not want to honor it as they kept adding "fees" to my new travel plans to the point where in the end I owed them money.
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This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations