ORBITZ Complaint

Reviewed by GegeKap

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Orbitz penalty for partial cancellation - Penalty for partial cancellation

While we were fully prepared to pay a penalty for cancelling the hotel part of our air/hotel/car package, the refund on a $4,000 purchase was only $100. Enraged, I asked what the penalty would be to cancel any part of the package. In the end the penalty to cancel, supposedly dependent on when the cancellation was requested, was equal to 99.975% of the total package price. OUTRAGEOUS RIP OFF. My husband and I travel for work all the time--we will never, ever use Orbitz again. For the few extra minutes it takes to book the flight, the hotel, the car...it's worth it. I cannot believe they can stay in business with these policies.

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Review Rating: 1 out of 5
Reviewed By: GegeKap
Company: ORBITZ
Product: Penalty for partial cancellation
Date Added: 9 years ago

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ORBITZ Complaint