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ORBITZ Complaint - Strong caution about reserving a hotel room through Orbitz
ORBITZ Complaint

ORBITZ Complaint

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Strong caution about reserving a hotel room through Orbitz


DO NOT book any lodging through Orbitz when the reservation is for that day.

When a recent snowstorm shut down the Denver Airport I decided to make a reservation to assure I would have a location if I could not fly out on that day. Although the site had "Cancel by 4:00pm" highlighted. Only later in the small print did I see that cancellations that day would still be charged the full amount. I would have saved myself almost $100 had I booked directly with the hotel chain.

The 90 minutes I spent trying to speak with an actual person made no difference.

Learned my lesson, and also decided to never again deal with Orbitz.


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Comments


Orbitzgal1 says: (5 years ago)
 0
Hi, UK2Travel,
This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations






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