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ORBITZ Complaint - will never use orbitz again
ORBITZ Complaint

ORBITZ Complaint

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will never use orbitz again


This review has been resolved or replied to by this company.
tried booking 4 airline tickets on their web site and got a message saying that the transaction couldn't go through ( didn't say why just didn't ) so I tried again with the same result. then I decided to call customer service and they tied it 3 more times with the same result. then the non English speaking customer rep figured why it wasn't going and tried it for a sixth time, this time my cc declined it and put a fraud hold on my card cause they had charged my cc five times for the same airline tickets. To the tune of over 6k . customer serv. was no help the 2 so called supervisors were no help , except to say "oh were sorry". now I have to wait till my cc gets done with the fraud investigation to get the monies wiped from my balance which prevents me from getting the tickets not to mention from the time that I tried booking and now the price has gone up almost $200 for each ticket .(gee I wonder if orbitz will cover that cost . yea right maybe when pigs fly)


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Comments


Orbitzgal1 says: (5 years ago)
 0
Hi, jasduv,
This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations






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