ORBITZ Complaint
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Orbitz wrong location booking
for an overnight stay in London I was looking at Trivago - I liked the Cumberland Hotel in LONDON and ORBITZ offered the TOP DEAL. I did not bother to check the Hotel details again and went on to fill in my personal and payment details. 2 Days later the receptionist at the Cumberland Hotel informed me that my booking was for the Cumberland Hotel in Bournemouth - not London ! Once week later
Trivago and Orbitz have changed this little "trap" - to late for me - I paid twice !
Trivago and Orbitz have changed this little "trap" - to late for me - I paid twice !
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My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Charlotte
Orbitz Customer Relations
Chicago, IL