ORBITZ Complaint
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Orbitz screwed up my car rental reservation
I booked both my flight and car rental through orbitz so they auto filled my car rental location. You would think they would make the reservation for the car rental location to be at the airport, but when I arrived at the DIA rental location they informed me that Orbitz had the pick up location 45 mins from the airport!! How am i to get to the other location....with no car....duh! I would have to pitch for a taxi, 45 minutes in the other direction from my destination! Worse part is, the manager at the airport car rental company said that I was the third person THAT DAY with the same issue from Orbit incompetence! Lame! I was scared and alone with my daughter and very upset considering I rarely use Orbitz and don't think I ever will again!
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My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, IL