ORBITZ Complaint
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Pre-Paid Room Cancellation
I made a reservation months ago. I cancelled the reservation today and was warned there was no "refund" - whatever - I hadn't prepaid. Apparently, I had and because I forgot I'm not out of the money and the reservation. When did Orbitz start acting like an airline where there's non-refundable hotel reservations? I've never had an issue before this. Maybe I was stupid for not reading the fine print, but when I called to "uncancel" the reservation nobody could help me. I'm sure I'm not the first person to make this mistake and I can't believe there's no redress.
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